FAQ’s

Patient Information

• Appointments

  An appointment for a standard consultation will be made with your preferred doctor or the next available doctor, depending on your preference.

  Extended consultations are available on request. If you anticipate that your consultation will be long, please advise the receptionist when making the appointment.

  SMS message reminders for appointment times are sent at 5pm on the day prior to the appointment.

• Cancellation

  There may be a cancellation fee if we do not receive notice of your cancellation.

  We need 24 hours notice if you wish to cancel an appointment prior to midday or minimum of two hours notice for afternoon appointments.

  If we receive late notice of your cancellation the fee may also apply. This enables us to reschedule the day for other patients.

  A fee may also apply if you miss your appointment without any cancellation notice.

• Complaints

  This practice acknowledges that patient complaints are an important source of customer feedback. Under the Human Rights Commission Act 2005, people with complaints should try to resolve them directly with the health service provider or medical centre. If a satisfactory outcome is not achieved then complaints can be directed to:

  Office of Health Ombudsman
  PO Box 13281
  Brisbane QLD 4003
  Phone 133 646

• After Hours Medical Attention

  If you have an emergency please call 000 or go to your nearest Emergency Department.

  For non-emergency medical attention outside of our practice opening hours, please call our After Hours Triage Nurse 0438 778 078.

• Fees

  We have 100% bulk billing available for Medicare cardholders. If you do not have a Medicare Card or attend for examinations related to employment, commercial driving, insurance or other matters not funded under the Medicare system, you should tell the receptionist, who will then advise you of costs prior to your appointment.

  For consultations not covered by Medicare, you will need to pay at the time of consultation. Private fees charged are at or below the AMA recommended rate
  and need to be paid at the time of consultation.

• Medical Certificates

  Medical certificates are available and can be requested at the time of consultation with your doctor. If you require a special consideration certificate, please bring the necessary paperwork to your consultation.

• Privacy and confidentiality

  We comply with Australian Government Legislation, ensuring that the privacy of our patients is maintained.

  A copy of our privacy policy is available at reception.

  Further information is available from the Office of the Australian Information Commissioner on 1300 363 992

• Reminders and practice information

  Our practice is committed to preventative care and we may issue you with reminder notices or practice information from time to time.

  Please advise the staff if you do not wish to participate in this program.